Customer Care Policy

Varel Engineering Company Ltd is committed to on-time and in-budget performance for all our clients in the various sectors of the economy. We are committed to forging and maintaining lasting relationships with our clients and partners by providing a complete and professional service in all aspects and stages of the contracting process.

Our key customer objectives are:

• To ensure public contact with Varel Engineering, from hearing about our work to after delivery of services is met with the highest standard.
• To provide clear and efficient lines of communication to all.
• To provide accurate information and promotional materials about our work and to publicise and market our work to the widest possible audience.
• To be active in promoting of customer feedback, listen and respond accordingly and monitor standards.
• To provide adequate and efficient staff training.
• To exceed customers expectations and encourage repeat visits.
• To be an example excellent customer care.

The policy will be kept up to date in order to maintain and improve our relations with our customers. To ensure this, the policy and performance of the company will be periodically reviewed and amended if necessary. This policy is provided and explained to each employee and any other relevant parties by the Managing Director and asks them to act and comply with the policy in the spirit intended.